🔗 1. Connecting Your Review Links
You must link the specific review URLs for each platform so that Velocity 360 knows exactly where to direct your clients after they click a request link.
Step-by-Step for Google (Primary Link)
- Find your specific review URL: Go to your Google Business Profile, look for "Ask for reviews," and copy the specific review link provided by Google.
- In Velocity 360, navigate to Reputation > Settings.
- Click the Review Link tab.
- Paste the link into the Google section and click Save.
Important: Repeat this process for other platforms (Yelp, Facebook, etc.). The system uses these links to present options to your clients after a review request.
🔄 2. Managing Platform Integrations
The Integrations tab is where you connect your accounts to allow Velocity 360 to pull in reviews and post responses directly on the platform.
Connecting a New Platform
- Navigate to Reputation > Settings and click the Integrations tab.
- You will see a list of supported platforms (e.g., Google, Yelp, Trustpilot). Click Connect next to the platform you want to add.
- Follow the secure authorization prompts (e.g., Google login screen). This grants Velocity 360 permission to read and reply to your reviews.
- Once connected, the status will change to Active, and new reviews will begin appearing in your Centralized Inbox.
You must authorize integrations to respond to reviews from within Velocity 360.
🖼️ 3. Generating QR Codes and Widgets
Velocity 360 provides tools to help you collect in-person reviews and display your high ratings on your website.
Widgets & Tools
- QR Code: Navigate to the Review Widgets section in Settings. Here, you can generate a high-resolution QR code that, when scanned, directs the user to your main review collection page. This is perfect for printed signs or receipts.
- Website Widgets: You can generate embed code here to display dynamic review sliders, badges, or testimonials directly on your business website, automatically updating with your latest ratings.
- Custom Link: Create a simple, vanity URL (e.g., `reviews.yourbusiness.com`) that redirects to your multi-platform review collection page.
🧹 4. Spam and General Settings
Control the internal behavior of the Reputation Manager, including filters and global preferences.
General Configuration
- Spam Filter: Toggle the Spam setting ON to automatically flag or hide reviews that are identified as suspicious, overly generic, or originating from known bad actors.
- Notification Settings: Configure who on your team receives immediate email or SMS alerts when a new review (especially a low-star review) is received.
- Default Review Page: Set which platforms appear first or are prioritized on the customer-facing review collection page.
Created/Updated Date 11/05/25 User Gemini