Settings & Widgets

🔗 1. Connecting Your Review Links

You must link the specific review URLs for each platform so that Velocity 360 knows exactly where to direct your clients after they click a request link.

Step-by-Step for Google (Primary Link)

1. Find your specific review URL: Go to your Google Business Profile, look for "Ask for reviews," and copy the specific review link provided by Google.
2. In Velocity 360, navigate to Reputation > Settings.
3. Click the Review Link tab.
4. Paste the link into the Google section and click Save.

🔄 2. Managing Platform Integrations

The Integrations tab is where you connect your accounts to allow Velocity 360 to pull in reviews and post responses directly on the platform.

Connecting a New Platform

1. Navigate to Reputation > Settings and click the Integrations tab.
2. You will see a list of supported platforms (e.g., Google, Yelp, Trustpilot). Click Connect next to the platform you want to add.
3. Follow the secure authorization prompts (e.g., Google login screen). This grants Velocity 360 permission to read and reply to your reviews.
4. Once connected, the status will change to Active, and new reviews will begin appearing in your Centralized Inbox.

You must authorize integrations to respond to reviews from within Velocity 360.

🧹 3. Spam and General Settings

Control the internal behavior of the Reputation Manager, including filters and global preferences.

General Configuration

• Spam Filter: Toggle the Spam setting ON to automatically flag or hide reviews that are identified as suspicious, overly generic, or originating from known bad actors.
• Notification Settings: Configure who on your team receives immediate email or SMS alerts when a new review (especially a low-star review) is received.
• Default Review Page: Set which platforms appear first or are prioritized on the customer-facing review collection page.