✅ 1. Enabling Text Messaging on Your Business Number
Messaging must be activated per-number in the admin portal to allow SMS and MMS communication. This includes required compliance steps for A2P 10DLC registration in the U.S. and Canada.
Activation Steps
- Navigate to Phone System > Numbers.
- Select the number you wish to enable for texting.
- Click the Messaging tab and toggle the "Enable SMS/MMS" option.
- Read and accept the A2P 10DLC compliance agreement.
- Click Save. Messaging capabilities will be live within 15 minutes upon successful registration.
⚠️ 2. Troubleshooting Message Delivery Failures
If messages aren't sending or receiving, check these common issues:
Common Causes & Fixes
- Check Compliance: Ensure your number is fully registered for A2P 10DLC. Unregistered numbers may be blocked by carriers, resulting in message failure.
- Recipient Number: Verify the recipient number is correct and active.
- MMS Limits: Check the size of your MMS attachment. Files over 5MB may fail to send.
- Service Status: Check the Velocity360 Trust Center for any known network outages.
- DND/Opt-Out: Verify the contact has not replied STOP or been manually marked as Do Not Disturb (DND) in the CRM.
Created/Updated Date 11/05/25 User Gemini