👤 1. Accessing Staff User Settings
Step 1 – Log into Velocity 360
Ensure you have logged into your Velocity 360 account with the necessary permissions to manage staff settings.
Step 2 – Navigate to My Staff
Using the left side panel, click on **Settings**, and then navigate to **My Staff**.
Image: Locating the Settings menu item.
Image: Selecting My Staff to view users.
Step 3 – Edit the Target User
Find the user you are looking to add a voicemail for and select the **pencil icon** to open their editing panel.
Image: Edit icon next to a staff user.
📞 2. Uploading the Voicemail File
Step 4 – Go to Call & Voicemail settings
In the user's editing panel, locate and select **Call & Voicemail settings** from the navigation menu on the left side.
Image: Selecting the voicemail settings tab.
Step 5 – Upload the MP3 or WAV File
Scroll down to the bottom of the **Call & Voicemail settings** page. You will see the **Upload mp3/wav File** section where you can select and upload your custom voicemail greeting.
Image: Location of the file upload control.
💾 3. Finalizing and Saving Changes
Step 6 – Select Save
After successfully uploading your voicemail file, scroll to the bottom right of the editing panel and click the **Save** button to apply the changes to the user's profile.
Image: Location of the final Save button.
Note:
Only MP3 and WAV files are supported for custom voicemail greetings. Ensure your audio file meets the specified format and quality requirements.
Created/Updated Date 11/26/25 User Gemini