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Velocity360: Calendar & Appointment Configuration Guide

Calendar & Appointment Configuration

A complete guide to configuring your Velocity360 calendars, including team distribution, availability settings, and external sync.

⏱️ 1. Meeting Duration & Buffers

Control the length of the meeting and ensure you have transition time between appointments.

Protecting Your Schedule

  • Duration: Set the exact length of the meeting (e.g., 15 min, 30 min, 1 hour).
  • Slot Interval: This controls the increments in which time slots are displayed to the client (e.g., 15 min intervals means they can book at 9:00, 9:15, 9:30, etc.).
  • Buffer Time: Mandatory empty time (e.g., 10 minutes) automatically inserted immediately **before** and/or **after** every meeting. This prevents back-to-back bookings.
  • Minimum Scheduling Notice: The minimum amount of time required between a booking and the actual meeting (e.g., 2 hours).
  • Maximum Days Ahead: Limit how far into the future a client can book (e.g., only up to 30 days).

🔔 2. Configuring Calendar Notifications and Options

Learn how to set up acknowledgment emails, SMS reminders, and other notification options to reduce no-shows and keep everyone informed.

📅 3. Availability & Working Hours

Define the specific days and times when this calendar will offer slots to clients.

Setting Up Your Time Blocks

  • Weekly Hours: Set the default hours for each day of the week (e.g., Monday 9:00 AM - 5:00 PM). You can add multiple blocks (e.g., 9-12 and 1-5 to accommodate lunch).
  • Time Zone: Set the calendar's base time zone. The public page will dynamically adjust slots based on the client's local time zone.
  • Maximum Bookings Per Day: Cap the total number of meetings that can be scheduled via this calendar on any given day.
  • Applied User Availability: For team calendars, the final available slots are calculated by overlaying the calendar's availability with the individual availability (free/busy) of the assigned team members.

⚙️ 4. Availability Preferences

Follow this guide to configure your general calendar settings and availability preferences.

🌐 5. External Calendar Sync

Ensure your availability is accurate by syncing with external calendars like Google or Outlook to prevent double-bookings.

Preventing Double-Bookings

  • Two-Way Sync: Verify your Google or Outlook calendar is connected in your user profile settings. This is mandatory for the system to check your existing events.
  • Free/Busy Check: The system automatically blocks off any time slots on the booking page where you have an existing appointment marked as "Busy" in your synced external calendar.
  • Appointment Creation: Once a client books an appointment, the system automatically creates the corresponding event on your connected external calendar.
  • Notifications: The calendar invite is sent from the connected email address, ensuring consistency for the client.

🔔 6. Appointment Notifications

Follow this guide to set up specific internal notifications when a new appointment is booked.

🔔 7. Configuring Meeting Notifications and Options

Learn how to customize specific meeting options and notifications for individual calendars.

📅 8. Connect your Calendar

Follow this guide to seamlessly connect your personal Google or Outlook calendar to Velocity360.

Created/Updated Date 12/22/25 User Gemini

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