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Velocity360: Understanding Calendar Types - Support

Understanding Calendar Types

A breakdown of Round Robin, Individual, Classroom, and Service calendar types to help you choose the best fit for your booking needs.

🔄 1. Round Robin

Best for sales teams or support staff where the client doesn't need to choose a specific person, just the next available one.

How It Works

This type distributes appointments evenly among a team of available staff members. The system checks the availability of all assigned team members and books the client with the person who is free, maintaining a balanced workload across the group. This is the ideal choice for lead distribution and maximizing booking speed.

👤 2. Individual

The simplest and most common calendar type, dedicated to a single host.

Key Application

The standard choice for one-on-one booking where a client schedules time directly with a single staff member. The availability displayed is based *only* on that person's connected calendars and defined working hours. Use this for specific personal or executive calendars.

👥 3. Classroom (Group)

Ideal for managing attendance limits for webinars, workshops, or fixed-capacity events.

Capacity Management

Perfect for group bookings with a fixed, maximum capacity. Once the maximum number of attendees for a specific time slot is reached, that slot becomes unavailable for booking, ensuring you never overbook your group sessions or classes.

🛎️ 4. Service

Used for advanced offerings where the client must first select a service *type* before booking the time slot.

Complex Offerings

This calendar allows for complex offerings where multiple appointment types are managed on a single booking page. For example, a single 'Consultant' calendar might offer '30-minute quick consult' and '1-hour in-depth review' under the Service type, each with potentially different forms and pricing.

📝 5. Create a New Round Robin Calendar

A step-by-step walkthrough on how to configure your Round Robin calendar settings.

Created/Updated Date 11/05/25 User Gemini

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