💰 1. Charges
This section is being developed. In the meantime, go to this URL to find all wallet charges: https://pricing.velocity360crm.com/
Viewing Usage Fees
The Charges section will provide a detailed breakdown of all usage-based fees (e.g., SMS/Email costs) and one-time charges associated with your account.
💸 2. Wallet & Transactions
Learn how to add funds to your wallet and track your usage billing.
Usage Billing
This area will serve as the financial ledger, showing a complete history of all incoming and outgoing funds, payments received, and transaction IDs.
🔒 3. Account Suspension Resolution
Accounts with prolonged payment failures (typically after 7 days) may be temporarily suspended. This status limits access to core features. The fastest way to restore full access is to clear the outstanding balance.
Restoring Your Account
- The suspension status is automatically removed within minutes once the failed payment is successfully retried.
- If the issue persists, ensure your primary payment method is valid and not expired, and then attempt the Retry Payment again.
Note:
Always update your payment method promptly to maintain service continuity and avoid suspension.
📁 4. Download Monthly Statements (Coming Soon)
This section will detail how to download consolidated monthly billing statements, which are essential for year-end tax preparation and comprehensive expense reporting.
Statement Features
- Statements summarize all payments made to Velocity360 during the selected month.
- They are downloadable in PDF and CSV formats for easy integration with accounting platforms.
- Statements are typically generated on the first business day of the month.
Created/Updated Date 01/25/26 User Gemini