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Understanding Automations - Velocity360 Support

Understanding Automations

A comprehensive guide to the Velocity360 Automation Dashboard. Learn how to monitor performance, check logs, and understand execution logic.

📊 The Dashboard View

The "My Automations" screen is your command center. It lists every workflow you have created. From here, you can organize, toggle status, and delete old workflows.

Folders

Group workflows by category (e.g., "Marketing," "Sales," "HR") to keep your dashboard clean.

Status Toggle

Quickly turn a workflow ON or OFF directly from the list view without opening the editor.

Total Enrolled

See how many contacts have passed through a specific workflow at a glance.

📝 Execution Logs

If you are unsure if a workflow fired correctly, check the Logs tab within the workflow.

What Logs Show

This provides a timestamped history of every action taken for every contact, allowing you to troubleshoot failed steps or confirm successful message delivery.

⚙️ Settings & Configuration

Clicking "Settings" inside a workflow allows you to configure advanced options.

Key Options

  • Allow Re-entry: Determines if a contact can go through the same workflow more than once. (Useful for appointment reminders, dangerous for "Welcome" emails).
  • Stop on Response: Automatically removes a contact from the workflow if they reply to an email or SMS sent by the workflow.
  • Time Windows: Restricts the workflow to only send messages during specific business hours or days.

Created/Updated Date 12/22/25 User Gemini

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